‘Decision-making skills for the frontline employee' is an empowered guide that will change the way that your managerial and non-managerial employees work and deliver results. Whenever you are personally manager or a frontline employee, your decision affects your organization in many ways, and the way you make this decision is crucial for business results. Manager is not the only person that makes decision. We all should assume that dictatorship is in the past. Every employee has not only the right to make a decision, but also the responsibility. It is what makes teams exceptional.
About the Author
Jim Woods and Lucy Kovalova-Woods are management consultants with over 30 years of experience helping businesses worldwide improve their Human Resources and Training and Development processes and strategically align them.
They co-found Woods Kovalova Group, located in Denver, CO, with clients in over 39 countries.
Trust is the most critical element in building an organization that withstands the billowing winds of hyper-competition.