Looking after customers is like looking after your love life. Once you are in a relationship there’s some ground rules that you need to apply. This book gives advice on how to live together happily ever after!

An eye-opening insight into how customers are often treated once they become part of the establishment. Like many marriages, once the excitement of the chase is long forgotten, complacency often creeps in. Take care of your customers and nurture those client relationships.

Any successful company knows that ‘a bird in the hand is worth two in the bush’…but why not have both?

This book will show you how to maintain excellent customer care and keep them coming back for more.

1. Passion
2. Some Facts About Your Customers
3. Attitude & Behaviour
4. The Customer Is Always Right!
5. Personality & Social Styles
6. Body Language & Image
7. Is Your Receptionist A Top Performer?
8. Excellent Telephone Skills
9. Doing & Saying The Right Thing: The Importance Of Telephone Etiquette
10. Dealing With Difficult People & Situations
11. Questionning Skills
12. Summary