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Understanding Organisations: Part II

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Lingua:  English
Organisations can be bewildering. So can management. This accessible online book tries to sort out some of the simple aspects of both while preserving some of the best academic thinking.
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In Understanding Organisations: Part I, readers were introduced to different kinds of organisations and organisational structure, and also guided through some important fundamental concepts in leadership and employee management. In this follow-up e-book, Understanding Organisations: Part II, managers will be introduced to other useful management strategies and responsibilities, such as managing employee stress, recruitment and selection of employees, performance management, disciplinary procedures, new technology in the workplace, and identifying personal management competencies. Understanding Organisations: Part II can be downloaded for free here.

In addressing these concepts, a variety of practical topics are discussed, including common reasons for employee stress and the role of the manager in stress mitigation, STEEPLE and SWOT analysis, the function of Human Resources (HR), performance appraisal, absence management, staff turnover, Employee Assistance Programs (EAPs), managing equality and diversity, effective delegation, the Network society, telecommunications, and overcoming resistance to change within an organisation.

Each chapter makes use of straightforward historical examples and/or case studies, and defines useful terminology. A bibliography for further reading follows the text.

Readers interested in parallel management theories and strategies should consider downloading Understanding Organisations: Part I, also available as a free download on

  1. Managing Employee Stress
    1. Introduction
    2. Recognising stress
    3. The organisational cost of stress
    4. Causes of stress
    5. Symptoms
    6. Detection of symptoms
    7. Remedies for stress
    8. The Asian Approach to managing stress
    9. Work Stress
    10. The role of the manager
  2. HR Management; Recruitment & Selection
    1. Introduction
    2. The Thinking Performer
    3. STEEPLE
    4. Putting it into practice; Case study
    5. HR Planning
    6. The choice of selection methods
    7. Selection testing
  3. Performance Management
    1. Introduction
    2. Performance Management
    3. Absence management
    4. The return to work interview
    5. What kinds of sickness absence are there?
    6. Managing short term sickness absence
    7. Serious sickness absence
    8. Staff turnover
    9. Putting it into practice
    10. Performance Appraisal
    11. Other types of performance management
    12. Employee Assistance Programmes (EAPs)
  4. Disciplinary and Grievance Procedures, Managing Equality and Diversity
    1. Introduction
    2. Disciplinary procedures
    3. Outcomes
    4. Equality and Diversity
    5. Legal obligations
  5. Personal Management Competencies
    1. Introduction
    2. Delegation
    3. Delegating upwards
    4. Time Management
    5. Presentation and public speaking skills
  6. New Technologies In The Workplace
    1. Introduction
    2. Microelectronics
    3. Computing
    4. Telecommunications
    5. Transportation
    6. Energy supply
    7. Medicine
    8. Robotics
    9. Communications technology
    10. E-mail use
    11. The Network Society
    12. Tele-working
  7. Change Management
    1. Introduction
    2. Change models
    3. Resistance to change
    4. Overcoming resistance
    5. Attributes of successful change agents
    6. Getting commitment to change
  8. Bibliography

Tony Greener

Tony worked as a journalist before going into management, PR, communications and marketing. He has been a board director of Land Rover, BL Cars Europe, Dunlop Slazenger International, the Saudi Arabian National Guard Medical Service and Saatchi & Saatchi where he was Deputy Managing Director of the UK PR agency.

He and his wife formed their own management training, marketing and communications business, Positive Images, in 1988 and they have since worked for a wide variety of clients in the UK and overseas. One of his specialities is presentation and media interview training. He is a Visiting Lecturer at Brighton University Business School and at Thames Valley University where he is Course Leader on the CIPR’s post-experience Diploma.