With customers, we can’t always say what we feel. We are here to help them, support them and resolve their issue, but it can often be hard to keep our cool and avoid getting angry or upset ourselves.Today, we’ll be looking at ways in which you can deal with difficult customers and arm yourself with the tools you need to enhance your customer experience.By the end of this track, you’ll understand the important lessons you need to know to stay calm under pressure and be your best self.
