Chris Dyer is passionate about helping leaders reach their full potential. As an expert at driving workplace performance through company culture, Chris has been featured by leading media outlets such as the BBC, NBC, and Forbes. He is also a frequent speaker at conferences all over
Joining Chris on this episode is Annette Franz who has over 27 years in the ‘Customer Experience’ space. She is the Founder and CEO of CX Journey, Inc. Annette and Chris chat about how the Employee Experience is the sum of all the interactions during the lifetime of the relationship with their employer. And if you want to improve the ‘Customer Experience’ you need to look at the culture of the leadership.