Ken Pierce, a Canadian business psychologist, international speaker and author has worked for thirty-five years in psychology, education and corporate development presiding over Clarendon Consulting, his consulting and counseling company.
Ken holds Senior Faculty status in the William Glasse
If you are ready to handle the annoying and troublesome people in your life then Dealing with Difficult People is for you. You cannot afford to ignore them any longer. They cost you too much time, energy and money. Learn the 21 ‘tried and true’ tools which makes you an expert on Dealing With Difficult People. Experience the fearlessness coming from knowing you can deal with anyone anytime. Imagine the impact on your self, your dreams and your business. You learn how to take them for A Walk in the Park so both you and they can get on with life.
Have you notice your mother, father or who ever was your primary guardian believed you can learn to get along with anyone. That is why they let you loose on the world. They had confidence in your ability to learn to deal with contrary, annoying or difficult people.
Also, anyone who has ever has, or who ever will, hire you assumes the same thing. So there are lots of people who already know you can connect with anyone you perceive as contrary, annoying or difficult. I am among those people too!
In business, since everyone is a potential customer, you meet contrary people regularly. So, not just to survive, but to be a viable and successful business person demands you have the skills to be able to deal with all sorts of people. The most challenging are those who “pull your chain” or “push your buttons” because they can cost you time and money.
So the skills you are going to learn and practice in Dealing With Difficult People are vital to making it in any business. You will both learn and practice them. So you will be assigned specific ‘tasks’ to magnify important aspects of the knowledge and skills needed to connect with difficult people. Also remember you will take these skills to every area of your life to enhance all your relationships. Some of the most contrary people I have meet…are my relatives.
Finally, research shows every time we laugh we learn something important. It is the reason humans love humor. Humor is simply looking at a situation from a new or unique perspective. This unique perspective is interesting and adds to our knowledge and skill so we retain it. So humor anchors important learning points. It is a powerful learning tool which will be used periodically.