A good manager needs to master three roles: being manager, leader and coach. You need to constantly perform in all three roles, and furthermore feel confident when doing so. In order to do so there are several areas where the new or less experienced manager might run into trouble, have questions or feel unaccustomed dealing with certain issues. This practical book covers some of the most common areas that managers have to deal with. Each chapter includes practical advice and tips, information and exercises to continue to work with - individually or with others.