- About the author
- Introduction
- Matching predictable and emergent activities with appropriate Controls
- Predictable and emergent Characteristics
- Comparing control Mechanisms
- Improving the Activities
- Summarising the Situation
- Making investment decisions that increase Profits
- High-stakes investment Decisions
- Factoring cost of delay into Decision-making
- Estimating opportunity Cost
- A visual Summary
- Decision-making as an improvable Process
- Capabilities not Resources
- Separating decision-making from Delivery
- “Jobs to be done” by a decision-making Process
- Improving decision-making to improve organisational Performance
- Predictable and Agile Delivery Systems
- Summarising what just Happened
- Preventing inexcusable Wastes
- Problems Problems
- Simple Controls
- Feedback Mechanisms
- Reviewing feedback Mechanisms
- Overcoming invisible Barriers
- Forces and Amplifiers
- Capabilities over Silos
- Summarising the Invisible
- Not your grandfather’s Workplace
- Reconceptualising the organisation of Work
- The role of Managers
- Transformational Improvement
- Table of figures
- Endnotes