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Livre électronique professionnel

Reframing in Business and Life

Langue:  English
This book explains how reframing – changing the way one looks at a situation without changing the facts – can influence your own behavior as well as that of customers, employees, and others.
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The frame, or how one looks at a situation, determines his or her point of view and subsequent action concerning it. When you reframe something, the facts remain the same, but the meaning changes, and thinking and behavior also change with it. This book shows how reframing in business settings can influence such things as sales, customer service, training, attitude, and the way people think and act. It includes examples of how reframing can improve customer relations, increase sales, and clarify communication. It also discusses positive and negative reframing and ethical considerations.

About the Author

Harold Taylor, CSP, president of Harold Taylor Time Consultants Ltd., and now operating as Taylor In Time, was a Quality Control Supervisor and Plant Manager in industry for 12 years and a teaching master at Humber College of Applied Arts & Technology in Toronto, Canada for eight years before launching into the consulting business. He has been speaking, writing and conducting training programs on the topic of effective time management for over 35 years. He has written over 20 books, including a Canadian bestseller, Making Time Work for You. He has developed over 50 time management products, including the popular Taylor Planner, which has sold in 38 countries around the world. He has had over 300 articles accepted for publication.

A past director of the National Association of Professional Organizers, Harold Taylor received their Founder’s Award in 1999 for outstanding contributions to the organizing profession. He received the CSP (Certified Speaking Professional) designation in 1987 from the National Speakers Association. In 1998 the Canadian Association of Professional Speakers inducted him into the Canadian Speaking Hall of Fame. And in 2001, he received the first Founder’s Award from the Professional Organizers in Canada. The award has been named in his honor.

Since 1981, when he incorporated the original time management company, he has personally presented over 2000 workshops, speeches and keynotes on the topic of time and life management.

Harold lives in Sussex, New Brunswick, Canada. He writes e-books for, some of which have been translated into other languages, publishes a weekly blog at his website (also posted on Facebook & Twitter), a quarterly time management newsletter for his 2000 plus subscribers, sends out weekly tweets, and speaks to senior’s and other groups on “growing older without growing old” in addition to “time and life management.”

He is active in his local church, a member of the board of directors of Sussex & Area Chamber of Commerce, president of the Fundy Silverados Friendship Club, writes a column on business in the Kings County Record, and performs additional volunteer work in his spare time.

  • About the author
  • Introduction
  1. Reframing, repurposing, and creativity
    1. Definition of reframing
    2. Positive reframing
    3. Negative reframing
  2. Reframing in sales and marketing
    1. Keep the customer in mind
    2. Giving reaps getting
    3. The multiplication power of giving
    4. Selling locally but promoting nationally
    5. Using music to reframe the environment
  3. Reframing can improve customer service
    1. Cut waiting time
    2. Respect your customers’ time
    3. Empathy improves communication
  4. Reframing in your personal life
    1. Reframing your mindset
    2. Reframing the words you use
    3. The ethical side of reframing
  5. Reframing in action
    1. Reframing the purpose of time management
    2. Reframing a working style
    3. Build an effective work routine
  • Conclusion
  • Books referenced
A propos de l'auteur

Harold Taylor