Joining Chris on this episode is Annette Franz who has worked over 27 years in the ‘Customer Experience’ space. She is the Founder and CEO of CX Journey, Inc. Annette and Chris chat about how the Employee Experience is the sum of all the interactions during the lifetime of the relationship with their employer. And if you want to improve the ‘Customer Experience’ you need to look at the culture of the leadership.
About the author
Chris Dyer is passionate about the illusive qualities that make some businesses better than others. Why are some organizations more successful? After years of research and countless interviews with top leaders, Chris has uncovered seven key ingredients that matter in every workplace. These unconventional factors have the power to transform any culture, kick-starting productivity, performance, and profits. Don’t work harder; work smarter. Chris will show you how.
