Expert Talk: Conflict Styles

... and How to Move from Style to Strategy

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In this Expert Talk you will learn more about Thomas and Kilmann’s 5 different styles to manage conflicts and how to use them strategically.
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Susanne Schuler is an experienced business and intercultural facilitator, conflict mediator and coach. Her legal studies, business experience and her work in diversity combine effectively in her mediation and consultancy role. She speaks 5 languages fluently and has worked in more than 20 different co...

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Bookboon Expert Talks are episodes of 15 to 60 minutes. Their content varies from interviews to discussions and monologues aimed at listeners who want to delve deeper into business trends. These Talks are more casual than Bookboon Micro Talks and are ideal to find inspiration for your day or on a commuting journey.

In this Expert Talk you will learn more about Thomas and Kilmann’s 5 different styles to manage conflicts and how to use them strategically.
The five conflict styles are:

Competing, Collaborating, Compromising, Avoiding, Accommodating.

You will learn more about the costs and benefits of over and underusing each style and how you can use this knowledge to apply them strategically. We also invite you to learn more about your own preference to deal with conflicts and how you can achieve different outcomes by switching your style appropriately.