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Delegation is Communication – Vol 4

How Feedback is The Engine of Real Delegation

par Dave Stitt
44
Langue :  English
Fourth in the five-part series, Real Delegation, this book examines the fundamental role of communication in delegation, and how it must grow richer and more intense the bigger the desired outcome is.
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When two people join forces to accomplish a big, uncommon result, the communication between them must grow correspondingly richer and more intense. Feedback is the ‘pipe’ through which flow the nutrients of encouragement, advice, and challenge from delegator to delegatee, and back through which flow to the delegator essential intelligence about the endeavour. ‘Big’ ongoing conversations are needed to hold the delegatee to account in a way that builds mutual trust, confidence, and goal-excitement. We set out a simple method you can use for conducting the Delegation Feedback Conversation.

About the Author

Dave Stitt is a Professional Certified Coach and Chartered Civil Engineer who has been coaching executive teams in the construction industry for more than two decades. Before that, he rose to senior management positions in national construction and engineering firms, leading a number of successful corporate transformation programmes. He has raced in over a hundred triathlons, representing Great Britain in the 1991 Triathlon World Championship in Australia. His books include Coach for Results and Deep and Deliberate Delegation: A New Art for Unleashing Talent and Winning Back Time.

  • Contents
  • About the Author
  • About This Series
  • Introduction: Conversation Put to Work
  1. True Feedback Needs True Accountability
    1. Lunchin g Envious Friends
    2. The Antidote to Disengagement
    3. Good Accountability, Bad Accountability
    4. Just Ticking Over
    5. A Dismal Ritual
    6. The Sly Focus on Weaknesses
    7. Autonomy, Not Isolation
    8. You Can Just Start
    9. Reflections, Ideas and Tools
  2. Setting the Scene for Big Conversations
    1. From Control to Influence
    2. This Conversation Has a Job to Do
    3. Not Many People Can Do This
    4. Reflections, Ideas and Tools
  3. How to Conduct a Feedback Conversation
    1. Step 1. Score Progress
    2. Step 2. Reset the Milestones
    3. Tactical Flexibility
    4. Variation 1: Overcoming Emotional Paralysis with DOS
    5. Defanging Fear
    6. Variation 2: Facing Brutal Facts with the Stockdale Paradox
    7. Cultivating Grit
    8. Keep it Natural
    9. You Need to See Your Words Going In
    10. Reflections, ideas and tools
  4. When, and How, to Get Tough
    1. What They Want to Do Won’t Work
    2. They’re At Odds With Someone Whose Help You Need
    3. They’re Demotivated and Evasive
    4. They’re Just Overwhelmed
    5. Reflections, Ideas and Tools
  5. Six More Tips on Feedback
    1. Feed Back Often, Good and Bad
    2. You Are On the Same Team
    3. Address the Method, Not the Madness
    4. Offer Suggestions Instead of Criticising
    5. Listen Actively
    6. Everything is Feedback
    7. Reflections, Ideas and Tools
  • Conclusion: The Truth About Results
  • Table of Figures
  • References

Improve your feedback skills by trying different approaches like suggestion instead of criticism Remember to provide balanced support and challenges to foster high team performance Apply tips to ensure feedback is a positive, routine part of delegation and team developer

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