Delegation and Empowerment

How do you manage your staff? If you still spend a lot of your time controlling others, restraining them and restricting them, you are micro-managing what is your most valuable resource. For when you control others, not only is life harder for you, but you get much less in return than you could. In today’s business world, you need to manage people in a way that releases their power, stretches their contribution, and adds to their value. You can’t do this by restraining them. Nor can you do it by over-supervising their every move. You can only do it by empowering them.

In this book, we’ll show you why the old industrial ways of managing no longer work. We’ll explain the different ways you can delegate duties and responsibilities to others and why, when done effectively, delegation can be the best thing you ever do for your staff. We’ll show you the nature of power in the modern organization and why your people have more power than ever before. This book will give you the skills to create a new kind of organization in which teams are self-empowering and individuals are self-motivating. It sounds like Utopia. It isn’t. It’s a recipe for survival and success.

1. Management, Old and New
   1. Scientific Management
   2. Systematic Management
   3. People Management
   4. Contingency Management
   5. Managerless Management
   6. Key Points
2. From Directing to Delegating
   1. The Ford Model of Management
   2. Management by Control
   3. The Volvo Model of Management
   4. Team Management
   5. The Nissan Model of Management
   6. Trust and Co-operation
   7. How Empowerment Saved Nissan
   8. Key Points
3. Why Delegation and Empowerment?
   1. Command-and-Tell Is Out
   2. Competitive Advantage
   3. We Are All Managers
   4. Team Power
   5. Employee Expectations
   6. The Power of Information
   7. Developing Your Best Asset
   8. Key Points of this Module
4. The Delegation Ladder
   1. First Steps Delegation
   2. Hands-off Delegation
   3. Ambassadorial Delegation
   4. Allocating Delegation
   5. Developmental Delegation
   6. Ownership Delegation
   7. Stewardship Delegation
   8. Key Points of this Module
5. Developmental Delegation
   1. Let Go of Control
   2. Kindle the Inner Spirit
   3. Work on Your Team’s Strengths
   4. Match Needs
   5. Agree a Delegation Plan
   6. Let Them Fly
   7. Keep Your Eyes On
   8. A Delegation Checklist
   9. Key Points of this Module
6. The Nature of Power
   1. The Way You See Power
   2. The Two Forms of Power
   3. Impression Power
   4. Your Power to Get Things Done
   5. How Power Works
   6. Daily Acts of Empowerment
   7. Be One of the Haves
   8. Key Points of this Module
7. Empowered People
   1. “What Should I Know?”
   2. You Can Tell...
   3. No Longer Dependent
   4. “It’s Our Line”
   5. Involving People
   6. Resourceful Employees Managing
   7. Loose and Easy
   8. Key Points of this Module
8. Empowering Managers
   1. Help Others through Their Doubts
   2. Create the Right Environment
   3. Make Everyone More Knowledgeable
   4. Develop Talent
   5. Be Like a Bee with Pollen
   6. From Cop to Coach
   7. Let Them Manage, You Must Lead
   8. Key Points of this Module
9. DIY Empowerment
   1. Break Free From the Chains of Others
   2. Never Wait For “Them”
   3. Change Your Perceptions
   4. Own the Job
   5. Be the Best
   6. Add Value
   7. Zen It
   8. Shine Your Light
   9. Key Points
10. The 21st Century Manager
    1. Prophet
    2. Partner
    3. Performer
    4. Poet
    5. Philosopher
    6. Pioneer
    7. Persuader
    8. Pilgrim
    9. Key Points of this Module
11. Web Resources on Delegation and Empowerment