Business Email Etiquette

:
( 20 )
46 pages
Langue:
 English
Business email etiquette encompasses a set of rules indicating effective, proper and polite ways to behave when sending and receiving emails.
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Zéro pub dans le eBook
Dernière publication
A propos de l'auteur

Dragoş V. Iliescu, a training and development professional with vast experience in contact center activities is the author of this publication.

He has held various positions in contact centers since 2005 and he is a National Council for Adult Vocational Training of Romania certified trainer si...

Description
Content

Email is currently the most used communication channel in the business environment, as businesses rely on it heavily for sending messages across long distances in a short time.

Business email etiquette encompasses a set of rules indicating effective, proper and polite ways to behave when sending and receiving emails. The rules of etiquette are centered on how messages should look and on what they should contain, so this book is built around email appearance and contents, providing detailed guidelines for each of the two subjects.

Email is currently the most used communication channel in the business environment. Although personal communication has steadily shifted to social media and instant messaging in the 21st century, business still relies heavily on email for sending messages across long distances in a short time.

Business email etiquette encompasses a set of rules indicating effective, proper and polite ways to behave when using the email as a communication channel. The rules of etiquette are centered on how messages should look and what they should contain, so this book is built around email appearance and contents.

The first chapter of the book will provide a general overview of email as a communication channel, guiding readers through some of the key moments in email history, stating a few facts about where email stands today and defining the concept of email etiquette. The second chapter will present rules the of email appearance, starting from how an email address should be structured, then moving on to the subject field, salutations and closings, font, message spacing and finishing with the signature. The third chapter will take the reader through what an email should contain, mentioning the style and tone in which an email is written, enumerations, use of emoticons and abbreviations. Replying to emails is a vital part of etiquette, which is addressed in the fourth chapter of this book, and it is followed by some suggestions for handling specific situations in the sixth chapter.

  1. General Information
    1. A Brief History of Email
    2. Email Today
    3. How Email Works
    4. Why Email is Popular
    5. Defining Etiquette
    6. Understanding Email Etiquette
  2. Email Form
    1. Email Address Local Parts
    2. Subject
    3. Salutations and Closings
    4. Font
    5. Paragraph Spacing
    6. Signature
  3. Email Content
    1. Writing Style
    2. Tone and Punctuation
    3. Enumerations
    4. Emoticons
    5. Attachments
  4. Replying to Emails
    1. Reply, Reply All and Forward
    2. Response Time
    3. Auto-Replies
    4. Sent From Mobile
  5. Specific Situations
    1. Emailing Customers
    2. Emailing colleagues
    3. Emailing suppliers
  6. Examples of Common Mistakes
    1. Too Personal in Content
    2. Too Cordial
    3. Too Emotional
    4. Too Crowded
    5. Too Informal
    6. Too Many Mistakes
  7. Final Steps