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IT Management

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Language:  English
This book is based on the experiences of a large number of successful IT managers.
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This book is based on the experiences of a large number of successful IT managers. And the truth is, the most important skills are the people skills you will need to be successful. If you are expecting large models and great analysis, you may be a bit disappointed, but bear with us. The skills that will make the biggest difference to your success are the ones we describe here.

  1. The secret to good IT management
  2. What makes a successful IT manager?
    1. Emotional intelligence
    2. IT management styles
    3. Successful CIO behaviours
    4. Where successful IT managers spend their time
    5. Changing your time profile
    6. Make your changes count
  3. Team Leadership
    1. Recruit good people
    2. IT organization
    3. Create harmony
    4. Creating a balance of skills
    5. Set direction and objectives
    6. Create good working conditions
    7. Developing skills
    8. Managing performance
    9. Reward & recognition
  4. Business relationship management
    1. Building rapport & credibility
    2. Understanding client priorities
    3. Handling objections & gaining commitment
  5. Working with senior execs - Networking & politics
    1. Networking in general
    2. Some facts of life before you start
    3. Building your network
    4. Be influential
    5. When influence turns to power and politics
    6. Do’s and don’ts for managing senior execs
  6. In conclusion
    1. Leadership opportunities
    2. And finally
    3. About the author
About the Author

David McKean

David McKean is a former CIO, having worked for several multi-national companies around the world, including AT&T ventures in Asia, UPC Nederland in Holland and C&W UK. He is now the managing director of IT Leaders Ltd, a leading provider of IT management training. He has worked alongside some of the top IT leaders in the business and shared experiences with countless IT managers and CIO’s from around the world. It has helped him to understand why some IT professionals make it and others don’t

IT Leaders runs public courses, distance learning programmes, blended learning and in-house courses. Public courses on IT Business Management and IT Leadership are run regularly at Henley on Thames in the UK, New York in the US, Dubai in the UAE and Singapore. All IT Leaders programmes are accredited by the Institute of Leadership and Management and presented by former CIO’s and senior level directors. Delegates include IT managers from all companies world-wide of every size and industry. Our clients include Accenture, Allen & Overy, Alstom, Amey, Barclays, Boeing, BT, Capita, Debenhams, DHL, HP, HSBC, John Laing, Philips, Rothschild, Royal Bank of Canada and Siemens.

The IT Leaders programme looks at 8 key IT leadership skills, including organizational politics for IT managers, leading IT teams, business and IT strategy, technology innovation, crisis leadership, business change leadership, senior level influencing and corporate leadership.

The IT management and commercial excellence programme topics include IT to business alignment, business relationship management, managing IT teams, technology sourcing, negotiation and finance for IT managers.

The blended and distance learning programmes are available world-wide and are based on the 10 management skills model developed by IT Leaders. Courses are live and interactive, using on-line seminars, e-learning and assignments backed by a comprehensive course guide and mentoring from the course leader.

IT Leaders also runs a vibrant network of IT Managers, available to former delegates and all other IT managers for a small annual subscription. The network group is vendor independent and meets three times at Henley on Thames in Oxfordshire (and on-line), to listen to top leadership and management presenters as well as discussing key topics of interest.

This book is based on the experiences of our delegates and additional interviewees. If you have any comments or management learning that you would like to be considered for future editions, please feel free to email me at

You can also purchase David McKean's printed book IT Management: Managing People 1 on Amazon.