Generational challenges in the workplace

( 17 )
38 pages
We all know about some aspects of diversity – race, religion, gender and age are some of the common factors.
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Susan Quinn has taught and researched at the post-secondary level and consulted to businesses and not-for-profits for over 30 years. Areas of interest and expertise include leadership, strategy, ethics, corporate social responsibility, diversity, organizational behaviour and human resource practices....


We all know about some aspects of diversity – race, religion, gender and age are some of the common factors. The different generations on the workplace are another kind of diversity that can sometimes be more challenging than any of the others!

This book outlines what shapes these demographic groups and explains in broad terms what makes them tick. Characteristics, skills and motivators are described for all groups. The concluding section is a set of specific recommendations for consideration for any organization to negotiate the road to better generational co-existence.

Every generation has felt that they were unique in some way from their parents’ generation. “In our day, we did things differently” has been voiced by every generation. The challenge today however, is that these generational differences in the workplace can create negative outcomes including confusion, resentment, anger and turnover if they are not identified and addressed.

Instead, we want to create a positive workplace environment where employees can work together productively and with respect. There are many ways to do that, and one of them includes an understanding of the different generations, their influence on the workplace and a respect for their contributions.

Generational Challenges in the workplace – understanding and making it work

1. Introduction

1.1 Caveats
1.2 Who are these groups?


2.1 Background/history/explanation
2.2 Characteristics/skills
2.3 Their view of work
2.4 Criticisms
2.5 Motivators

3. Boomers

3.1 Background/history/explanation
3.2 Characteristics/skills
3.3 Their view of work
3.4 Criticisms
3.5 Motivators

4. Generation-X

4.1 Background/history/explanation
4.2 Characteristics/skills
4.3 Their view of work
4.4 Criticisms
4.5 Motivators

5. Generation-Y

5.1 Background/history/explanation
5.2 Characteristics/skills
5.3 Their view of work
5.4 Criticisms
5.5 Motivators

6. Capitalizing and moving forward

6.1 What do organizations do about this?

7. Specific suggestions

8. Conclusion