Conference calls are one of the most often cited pet hates of employees. Even though the technical problems associated with them are becoming less common, many employees find them awkward and impersonal so avoid participating.

This eBook explains how to plan your conference calls so that lack of participation and exchange of ideas is overcome. It describes how simple guidelines and an agenda can transform the effectiveness of these calls.

Conference calls are one of the most often cited pet hates of employees. Even though the technical problems associated with them are becoming less common, many employees find their motivation to participate and provide ideas are shut down by the impersonal and difficult to coordinate nature of these calls. This eBook explains how to overcome the problems associated with conference calls.

You will learn:

• Why conference calls present problems that normal telephone calls do not.
• What advance planning you can undertake to get the most out of each call.
• Why published guidelines can dramatically improve everyone’s experience of conference calls.
• Why each call needs a simple agenda and what information it should contain.
• The advantages of having a named facilitator with clearly defined responsibilities.

1. Nature of Conference Calls
2. Adapting your Communications Skills
3. Making Conference Calls Work for You
4. Summary
5. References