Dealing with conflict is one of the most important skills any person can master. From employees to managers or even our friends, knowing how to implore the right strategy is key. To be effective you must identify what is happening, how the person is acting, and what strategy to use. From bullies to crybabies, and slackers to passive aggressive mavens, you can overcome conflict and make the interaction successful. Finally, recognize your part in any interaction and ensure you come ready with right tools at the right time.
About the author
Chris Dyer is passionate about the illusive qualities that make some businesses better than others. Why are some organizations more successful? After years of research and countless interviews with top leaders, Chris has uncovered seven key ingredients that matter in every workplace. These unconventional factors have the power to transform any culture, kick-starting productivity, performance, and profits. Don’t work harder; work smarter. Chris will show you how.