Skip navigation

Bookboon.com Lataa ilmaisia e-kirjoja

Choose a category

Berliner Balanced Scorecard: Customer Perspective

Berliner Balanced Scorecard: Customer Perspective
3,2 (11 arvioinnit)
ISBN: 978-87-7681-233-2
1 painos
Sivua : 18
  • Price: 75,50 kr
  • Price: €8,99
  • Price: £8,99
  • Price: ₹150
  • Price: $8,99
  • Price: 75,50 kr
  • Price: 75,50 kr

4 helppoa askelta e-kirjan lataukseen

Olemme hyvin pahoillamme, mutta ladataksesi kirjojamme tai katsoaksesi videoitamme, selaimesi tulee sallia JavaScript.
Oletko kiinnostunut ILMAISTA kirjoista ja päivityksistä Bookboonilta?
Saat kuukausittaisen uutiskirjeen sähköpostiisi ilmaisiin oppikirjoihin liittyen. Mitään antamistasi yhteystiedoista ei luovuteta kolmansille osapuolille.
eLib
Unlock your organization's learning potential
See Demo

Corporate eLibrary

Discover our employee learning solutions

This is a Premium eBook

Bookboon Premium - Gain access to over 800 eBooks - without ads

You can get free access for a month to this - and 800 other books with the Premium Subscription. You can also buy the book below

  • Start a 30-day free trial. After trial: 39,99 kr p/m
  • Start a 30-day free trial. After trial: €5,99 p/m
  • Start a 30-day free trial. After trial: £4,99 p/m
  • Start a 30-day free trial. After trial: ₹299 p/m
  • Start a 30-day free trial. After trial: $3,99 p/m
  • Start a 30-day free trial. After trial: 39,99 kr p/m
  • Start a 30-day free trial. After trial: 39,99 kr p/m
eLib
Unlock your organization's learning potential
Click here!

Corporate eLibrary

Discover our employee learning solutions

Tietoja kirjasta

  1. Kuvaus
  2. Sisältö

Kuvaus

This textbook is a summary of “Berliner Balanced Scorecard: The Customer Perspective”. The ‘Berliner Balanced Scorecard’ approach demonstrates that the perspectives of the Balanced Scorecard are linkable and that each of them can be calculated. At the same time, the approach faces the challenge to quantify human resource capital.

Sisältö

  1. From product- to customer profit contribution
    1. Product- versus customer-based calculation
    2. Activity-based costing
  2. From customer profit contribution to customer cash flow
  3. Calculated investment summary of the customer value
    1. Determining the adequate target rate
    2. Field of application for the customer value and interpretation of the results
  4. The index hierarchy of the customer perspective
  5. Combining the shareholder value and the balanced scorecard
  6. Conclusion and outlook
  7. List of Sources
  8. Endnote
This website uses cookies to improve user experience. By using our website you consent to all cookies in accordance with EU regulation.