Everyday you spend a significant proportion of your day communicating with others. By developing your active listening skills you reduce the chance of misunderstandings. This enables you to identify issues, opportunities and solve problems, becoming more productive.
This eBook describes why it is so important to active listening to others. It explains how to overcome environmental and cultural barriers as well as those you create yourself. It describes how to use reflection, clarification and questioning to make your communications more effective.
