Recruitment and Selection

Recruitment and selection is one of the key processes of any business, often regarded as the most important. Sometimes the process is undertaken with little preparation because managers believe they know what kind of person they want and have a gut feel for who will do a good job for them. But this is seat-of-the-pants recruitment and fraught with dangers, not least because of the costs of getting it wrong. Instead, if you take the time to learn the skills of good hiring and selection, you’ll be making wise judgments and wise decisions that will pay dividends in the end.

In this book, you’ll discover a wide range of skills and techniques that will help you master the selection process. You will learn how to balance gut feel with fairness. You’ll discover how to select the best recruitment method for you. You’ll learn what goes into a successful recruitment campaign. And you’ll master the art of effective interviews. Not only will you be able to run efficient recruitment campaigns. You’ll also achieve your main aim in recruitment which is getting the people or person that you want.

1. Approaches to Recruitment
   1. Your Aims in Recruitment
   2. Being Fair
   3. Personal Liking
   4. The Systems Approach
   5. Personal and Systematic
   6. Roles and Methods
   7. Weighing Costs and Benefits
   8. Key Points
2. Being Fair
   1. Discrimination and Business
   2. Disadvantaged Groups
   3. Passive and Active Measures
   4. Good Practice
   5. Monitoring Progress
   6. On Diversity
   7. Key Points
3. Policy and Procedure
   1. Recruitment Policy
   2. The Steps of Recruitment
   3. Aims, Methods, and Review
   4. Recruitment Methods
   5. Data and Biodata
   6. The Interview
   7. Assessment Centres
   8. Real Work Practice
   9. The Best Ways to Select
   10. Key Points
4. Groundwork
   1. The Exit Interview
   2. Do We Have a Vacancy?
   3. The Job Analysis
   4. The Job Description
   5. The Person Specification
   6. Disqualifiers
   7. Prioritise Your Criteria
   8. Key Points
5. The Vacancy
   1. Marketing Your Vacancy
   2. Internal or External?
   3. Attractive and Accurate
   4. The Outer Shape
   5. The Inner Shape
   6. Applications
   7. Shortlisting
   8. Key Points
6. The Selection Interview
   1. Relying on Interviews
   2. What an Interview Is
   3. Context, Content, Contact
   4. The Classic Interview
   5. Pre-Interview Checklist
   6. Interview Checklist
   7. Post-Interview Checklist
   8. Special Needs
   9. Key Points
7. Selection Interview Skills
   1. Interview Formats
   2. Thorough Preparation
   3. The ABC of Panelwork
   4. The Right Impression
   5. Listening with Interest
   6. Common Failings
   7. Collecting Evidence
   8. Key Points
8. Interviewer Types
   1. The Stickler
   2. The Helper
   3. The Performer
   4. The Prober
   5. The Observer
   6. The Questioner
   7. The Enthusiast
   8. The Boss
   9. The Avoider
   10. Key Points
9. Go and No Go Questions
   1. Interview Questions
   2. Go and No Go Questions
   3. Killer Questions
   4. Discriminatory Questions
   5. Starter Questions
   6. Probers
   7. Linkers
   8. Behavioural Questions
   9. A Rounded Picture
   10. Fact and Feeling
   11. Key Points
10. Selection and Appointment
    1. Things that Loom Large
    2. Assessing
    3. Evidence not Judgment
    4. Selecting
    5. References
    6. Tidying Up
    7. Settling In
    8. Key Points
11. Web Resources on Recruitment and Selection