This book is all about Opening, Exploring, Satisfying and Closing, which are the four basic skills in professional selling. This book is useful for all Drug representatives and first line sales managers of pharmaceutical companies. You can learn and improve the selling skills which will help you to achieve your sales budget. The Manager can help their Drug representatives to improve their selling skills. I am certain it will ultimately help you achieve your corporate objectives.

1. Opening
   1. Rapport building
   2. Rapport building in pharmaceutical selling
   3. Rapport building techniques in pharmaceutical selling
   4. Rapport building outside the Doctor chamber
   5. Rapport building inside the Doctor chamber
   6. Purpose of the opening
   7. When to open the call
   8. How to open
   9. Introduce yourself
   10. Uncommon ways of opening
   11. Opening for the coach
   12. Summary of Opening skill
   13. Share the key learning
2. Exploring
   1. Why Exploring?
   2. What is a need?
   3. What is a need Gap?
   4. Types of needs
   5. When to Explore
   6. How to explore
   7. The Characteristic of good questions
   8. Types Of questions
   9. Exploring Techniques
   10. SPIN
   11. ADAPT Technique
   12. Listening (Six guiding principles)
   13. Exploring rating of Medical Representative for coach
   14. A Summary of Probing skill
   15. Share the key learning
3. Satisfying
   1. What is ‘satisfying’?
   2. When to Satisfy?
   3. How to Satisfying
   4. Respect the customer’s needs
   5. Provide appropriate feature and benefits
   6. Check for acceptance
   7. SELL technique for effective Satisfying
   8. Supporting Rating of Medical Representative for coach
   9. Summary of Supporting skill
   10. Share the key learning
4. Closing
   1. When to close
   2. How to close
   3. Avoid closing in the following ways
   4. Rating of Medical Representative for coach
   5. Summary of Supporting skill
   6. Share the key learning