We take our ability to communicate for granted. But if you’ve ever had a misunderstanding or conflict at work, it will be due to poor communication. Frustrating for managers and staff, this can lead to relationship breakdowns and costs businesses time and money.
Explored from the perspective of team members as well as managers, this book gives managers and staff the skills to communicate more effectively in a variety of important business situations. It gives you practical advice so you will be able to get the result you want from some of the most important conversations you’ll have at work.