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Libro Electrónico de ámbito Profesional

Leading with Compassion

Why Empathy is a Strength

41
Idioma:  English
Learn how leading with the soft skills of compassion and empathy can motivate employees, increase productivity, and improve morale.
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Descripción
Contenido

This eBook takes the reader on a path of discovery. Assess your leadership and communication styles. Find out how and in which circumstance one style may be more beneficial than another. Learn the two main ways work teams develop and how a proactive manager can guide the group process toward cohesion and productivity, even when testing and rolling out new business processes and procedures. Understand what one-on-one interactions can reveal to managers and their employees; find out how to lead an employee away from an emotional reaction toward clear statements.

About the Author

Lori Harvill Moore has been writing for more than three decades, both as a freelancer and on the job. She is an avid supporter of improving literacy skills in adults and children. Moore has a passion for writing about communication. She holds a bachelor's degree in communication from Arizona State University. Throughout her working career as an information specialist, manager, and data analyst, Moore privately noted how communication works and doesn't work in organizations of varying sizes and structures, then applied what she learned to her writing. She has written three eBooks for Bookboon.

  • About the Author
  • Introduction
  1. What is your leadership style?
    1. Leadership style influences
    2. Leadership and emotional intelligence
    3. What’s your communication style?
    4. A new communication approach
    5. Self-assessment
    6. Exercises
  2. Components of Leading with Compassion
    1. First, practice self-empathy
    2. Listen without judging
    3. From emotion to clear statements
    4. Empathy in conflict situations
    5. Setting Boundaries
    6. Exercises
  3. Building Trust on Teams
    1. Departmental teams
    2. Inner working of teams
    3. Internal messaging
    4. Breaking through barriers
    5. Managers as liaisons
    6. Reaping benefits of trust and respect
    7. Be consistent
    8. Exercises
  4. Outside the Management Bubble
    1. Consequences of implementing decisions
    2. Employee reactions
    3. Technological improvements, really?
    4. Exercises
  5. Emphasize Honesty and Discovery
    1. What direct interactions can reveal
    2. Exercises
  6. The Strength of Empathy
    1. Empathy is not a weakness
    2. Empathy can be taught
    3. How to avoid empathic emotional traps
    4. Exercises
  7. Conclusion
    1. Summary
    2. The Center for Nonviolent Communication
  • Table of Figures
  • References
Sobre el Autor
Lori

Lori Harvill Moore