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Professional eBook

How to Develop Emotional Intelligence

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Language:  English
This eBook will help you to develop your own and your team's collaborative working skills.
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This eBook explains how to develop your personal and social competencies using the reflective cycle technique. This simple six-stage process can help you to develop your emotional intelligence and become a more effective manager.

The most important part of becoming a leader in the modern workplace is to be the person that others choose to follow. By taking the time to develop your own EQ you can implement changes and manage conflict far more effectively than by simply compelling people to follow your instructions.

This eBook explains how to develop your personal and social competencies using the reflective cycle technique. This simple six-stage process can help you to develop your emotional intelligence and become a more effective manager.

You will learn:

  • What behaviors are involved in each of the four competencies that make up EQ
  • How to examine your own behaviors in each area honestly and objectively
  • How to use the reflective cycle technique to boost your own emotional intelligence
  • How emotional intelligence can make team leadership easier and more effective
  • How it can be applied to change management situations and to resolving conflicts
  1. Self-Awareness
  2. Self-Management
  3. Social Awareness
  4. Relationship Management
  5. EQ, Communication, and Coaching
  6. Change, Conflict, and Leadership
  7. Summary
  8. References
  9. Appendix A – EQ Timeline
  10. Appendix B – Emotional Intelligence Framework
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About the Author

Paul Newton

Paul Newton has worked in IT and Project management for over 30 years and has also developed several internet based enterprises. He was a co-founder and director of ITT Ltd where he was responsible for the development and marketing of software-based management training tools. Clients included Microsoft, IBM, Pfizer, Sun Microsystems, UK National Health, Ministry of Defence, Barclays and many other internationally known organisations.

Prior to that, he worked as an IT consultant specialising in developing IBM mainframe software for many of the company's clients including: Rockwell, Severn Trent Water, SWEB, SWALEC, and Eagle Star Insurance.

He also owns www.psychometric-success.com, a leading provider of practice aptitude tests. This website helps over a million people per year to pass job selection tests including: numerical, verbal, abstract, spatial and mechanical reasoning tests. It has 16 free practice tests available to download - visit www.psychometric-success.com.

You can contact him at paul@free-management-ebooks.com, paul@psychometric-success.com or via his personal blog www.pcnewton.com.