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Professional eBook

Effective Conference Calls

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Language:  English
This eBook explains how to overcome the problems associated with conference calls and make them effective forms of communication.
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Descripción
Prefacio
Contenido

Conference calls are one of the most often cited pet hates of employees. Even though the technical problems associated with them are becoming less common, many employees find them awkward and impersonal so avoid participating.

This eBook explains how to plan your conference calls so that lack of participation and exchange of ideas is overcome. It describes how simple guidelines and an agenda can transform the effectiveness of these calls.

Conference calls are one of the most often cited pet hates of employees. Even though the technical problems associated with them are becoming less common, many employees find their motivation to participate and provide ideas are shut down by the impersonal and difficult to coordinate nature of these calls. This eBook explains how to overcome the problems associated with conference calls.

You will learn:

  • Why conference calls present problems that normal telephone calls do not.
  • What advance planning you can undertake to get the most out of each call.
  • Why published guidelines can dramatically improve everyone’s experience of conference calls.
  • Why each call needs a simple agenda and what information it should contain.
  • The advantages of having a named facilitator with clearly defined responsibilities.
  1. Nature of Conference Calls
  2. Adapting your Communications Skills
  3. Making Conference Calls Work for You
  4. Summary
  5. References
About the Author

Paul Newton

Paul Newton has worked in IT and Project management for over 30 years and has also developed several internet based enterprises. He was a co-founder and director of ITT Ltd where he was responsible for the development and marketing of software-based management training tools. Clients included Microsoft, IBM, Pfizer, Sun Microsystems, UK National Health, Ministry of Defence, Barclays and many other internationally known organisations.

Prior to that, he worked as an IT consultant specialising in developing IBM mainframe software for many of the company's clients including: Rockwell, Severn Trent Water, SWEB, SWALEC, and Eagle Star Insurance.

He also owns www.psychometric-success.com, a leading provider of practice aptitude tests. This website helps over a million people per year to pass job selection tests including: numerical, verbal, abstract, spatial and mechanical reasoning tests. It has 16 free practice tests available to download - visit www.psychometric-success.com.

You can contact him at paul@free-management-ebooks.com, paul@psychometric-success.com or via his personal blog www.pcnewton.com.