Conflict, Discipline & Grievance

People Skills for Managers
por Samuel A. Malone
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52 pages
Idioma:
 English
Managers should know how to handle different conflict situations in a satisfactory conciliatory manner. Conflict can be interpersonal, group or organisational.
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Description
Content

Conflict is a natural and inevitable part of life. Managers should know how to handle different conflict situations in a satisfactory conciliatory manner. Conflict can be interpersonal, group or organisational and may lead to needless arguments and disputes resulting in lack of cooperation between departments and employees.
Managers need the skills to handle discipline, grievance and counselling. The different skills needed to handle each situation are dealt with. The principles of natural justice include the right to question, defence, and to consistency and fairness of treatment.

About the author

Samuel A Malone is a self-employed training consultant, lecturer and author. He has published numerous journal articles in the fields of learning, study skills, personal development, motivation and management. He is the author of 28 books published in Ireland, the UK and abroad on learning, personal development, study skills and business management. Some of his books have gone into foreign translations including Russian, Spanish, Danish and Norwegian, and second editions. Some of his books have been published in India. He has an M.Ed. with distinction (in training and development) from the University of Sheffield and is a qualified Chartered Management Accountant (ACMA), Chartered Global Management Accountant (CGMA) and a Chartered Secretary (ACIS) and a Member of the Irish Institute of Industrial Engineers (MIIE). He is a fellow of the Irish Institute of Training and Development (FIITD).


  • Introduction
  1. Conflict Management
    1. Types of Conflict
    2. Causes of Conflict 
    3. Five Steps to Conflict Resolution 
    4. Managing Conflict 
    5. Styles 
    6. Advantages of Conflict Resolution 
    7. Summary 
    8. Five Steps to Improve Your Conflict Resolutions Skills
  2. Discipline, Grievance & Counselling 
    1. Types of Disciplinary Problems
    2. Disciplinary Interview
    3. Principles of Natural Justice
    4. Management Handling Styles
    5. Manager’s Conduct When Disciplining 
    6. Grievance 
    7. Grievance Procedure
    8. Counselling Interview
    9. Summary 
    10. Five Steps to Improve Discipline/Grievance/Counselling Skills
  • Acknowledgement
  • About the author
  • References and bibliography