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Professional eBook

Comment communiquer efficacement

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Language:  French
Cet eBook explique les principes de base de la communication afin de vous aider à créer un climat propice à des échanges ouverts et honnêtes en toute situation.
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Descripción
Contenido

De solides compétences en communication constituent indéniablement l’une des qualités les plus importantes d’un bon manager. Cet eBook explique les principes de base de la communication afin de vous aider à créer un climat propice à des échanges ouverts et honnêtes en toute situation.

  1. Introduction
  2. Styles de communication
    1. Caractéristiques des styles de communication
  3. Préférences perceptives
  4. Attitudes de communication
  5. Recherche en communication
    1. Signes verbaux
    2. Signes para-verbaux
    3. Signes non verbaux
  6. Utilisation du référentiel RESPECT
    1. Raison
    2. Environnement
    3. SPécificité
    4. Ecoute
    5. Compréhension
    6. Temps
  7. Obstacles à la communication
    1. Organisationnel
    2. Physique
    3. Culturel
    4. Linguistique
    5. Relationnel
  8. Résumé
About the Author

Paul Newton

Paul Newton has worked in IT and Project management for over 30 years and has also developed several internet based enterprises. He was a co-founder and director of ITT Ltd where he was responsible for the development and marketing of software-based management training tools. Clients included Microsoft, IBM, Pfizer, Sun Microsystems, UK National Health, Ministry of Defence, Barclays and many other internationally known organisations.

Prior to that, he worked as an IT consultant specialising in developing IBM mainframe software for many of the company's clients including: Rockwell, Severn Trent Water, SWEB, SWALEC, and Eagle Star Insurance.

He also owns www.psychometric-success.com, a leading provider of practice aptitude tests. This website helps over a million people per year to pass job selection tests including: numerical, verbal, abstract, spatial and mechanical reasoning tests. It has 16 free practice tests available to download - visit www.psychometric-success.com.

You can contact him at paul@free-management-ebooks.com, paul@psychometric-success.com or via his personal blog www.pcnewton.com.