The bulk of customer service training concerns what we say to customers, emphasising the rehearsal of scripts, sales pitches and language best practices to maximise the chance of a positive customer experience. But this is only half the story, as body language and non-verbal communication play a crucial role in customer service as well. In this track, we’ll discuss how you can use better body language to improve your ability to deal with customers face-to-face in this uniquely challenging industry, and why it’s so important to take into account.
