Clients are the most important stakeholders in your organisation because if there are no clients, there is no business to transact. Hence it is essential that you make a concerted effort to know your clients as either they are going to be your assets or your big problem. It would help in effectively dealing with your clients if you are in possession of various details of your existing and potential clients.
All clients do not behave in the same way. Different clients have different attitudes, beliefs, and styles of business management. You need to make use of various strategies in order to deal with difficult clients.
This book is an attempt to suggest certain measures that may help you deal with different types of clients – particularly the difficult ones – and is likely to be useful to existing as well as aspiring management and other professionals.
About the Expert
Manmohan Joshi has over 50 years’ experience of teaching, training and administration. He has taught students of MBA, B. Ed, & Law. Several of his books are available at bookboon.com, and are quite popular.
With Degrees in English, Education & Management he has been able to provide deep insight on various topics of interest to people of different professions.
