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Professional eBook

Virtual Communication Skills

How to Communicate Effectively in a Virtual Environment

Language:  English
Communicating clearly and effectively is critical when working in virtual environments in order to avoid miscommunication.
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Communicating clearly and effectively is critical when working in virtual environments in order to avoid miscommunication. By understanding how professionals communicate, we can begin to know our audiences better. It’s also necessary to understand why effective communication is so important to ensure messages are delivered and understood. Practicing two-way dialogue, gauging tone of voice, recognizing body language and being an active listener allows professionals to continue to build relationships while communicating virtually.

About the Author

Dr. Amelia Reigstad, Ph.D. is a passionate change agent, corporate trainer and coach with two decades of industry experience. She has taught a variety of PR and communications courses across the U.S., Canada, the U.K. and Europe. She consults and educates business professionals on the importance of understanding effective communication in the workplace and how this leads to employee engagement, increase of productivity and organizational improvements. As the founder of The Women Empowerment Series, she inspires and encourages women to use their voice to initiate change.

  • About the Author
  • Author’s Note
  • Introduction
  1. Effective Communication
    1. Why is effective communication so important?
    2. Creating a culture of virtual communication
    3. Building virtual relationships
    4. Virtual communication mediums
    5. Reflection Activity: Effective communication
    6. Summary
  2. Plan Your Communication
    1. Pro-actively plan your messages
    2. Reflection Question
    3. Summary
  3. Knowing Your Audience
    1. It takes time: do your homework
    2. Different communication styles
    3. Ask the questions
    4. Reflection Activity: Who do you communicate the most with?
    5. Summary
  4. Two-Way Communication
    1. Why two-way communication is critical in a virtual environment
    2. Increasing employee engagement
    3. Collaboration and building trust
    4. Reflection Question
    5. Summary
  5. Tone of Voice
    1. It really does make or break a conversation
    2. Why the medium doesn’t matter
    3. Reflection Activity: Tone of voice
    4. Summary
  6. Body Language in Conversations
    1. What people say goes beyond words
    2. Creating a virtual presence
    3. Types of body language
    4. How to read body language virtually
    5. Reflection Question
    6. Summary
  7. Active Listening
    1. What makes a good listener in a virtual environment?
    2. Four steps to active listening
    3. Reflection Activity: Practice your active listening
    4. Summary
  8. Empathy
    1. Why do we need to have empathy?
    2. Listen and respond with empathy
    3. Reflection Question
    4. Summary
  9. Authentic Communication
    1. The Importance of Authenticity
    2. The Authenticity Principle
    3. Being an Authentic and Impactful Communicator
    4. Creating Authentic Connections
    5. Authentic Leadership
    6. Reflection Questions
    7. Summary
  10. That’s a Wrap
    1. In Review
    2. Key take-aways
  • Endnotes
About the Author

Amelia Reigstad