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Professional eBook

The Performance Management Journey

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Language:  English
Performance management is not an isolated event. It’s an ongoing activity throughout employment. This book runs through employment events, looking at how they link to the management of your employees.
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Performance management is the responsibility of all managers at all levels and is not an isolated event. It is an ongoing activity linked to other employment events – recruitment, training and disciplinary action.

This book is aimed at anyone who is responsible for carrying out performance reviews, showing you how other employment activities are linked to ensure effective performance management. The book looks to encourage you to consider how you gather and provide information to be able to give positive feedback that will improve the work of the individual and the team.

  • About the Author
  1. Introduction
    1. Overview of The Performance Management Journey
    2. Performance management – what is it? And why is it important?
    3. A need to be managed
    4. Are all those systems and processes necessary?
    5. Data protection 
  2. The Performance Management Journey 
    1. The flowchart 
  3. Recruitment 
    1. Why recruitment is the start of performance management 
    2. Key recruitment tools & documents 
    3. The recruitment process 
  4. Induction 
    1. What is induction? 
    2. Why is induction important? 
    3. Presenting the rules of your business 
  5. During Employment: Measures 
    1. Measures of performance 
    2. How to assess against the measure 
    3. Record keeping 
    4. Useful documents 
  6. During Employment: Regular Reviews 
    1. The importance of an effective and regular review process
    2. The agenda 
    3. Conducting the meeting 
    4. Confidentiality 
    5. Who should carry out performance reviews? 
    6. Performance management journey 
  7. During Employment: Training & Development 
    1. Training & performance management 
    2. Planning training & development 
    3. Training & development activities 
    4. Coaching & mentoring 
    5. Assessment 
  8. Disciplinary Action 
  9. Ending Employment 
    1. Losing employees 
    2. Exit interview 
    3. Opportunity to change 
  10. Summary 
  • Appendix 
  • Bibliography 
  • Acknowledgements

About the Author

Karen Kirby

Karen Kirby MCIPD has over 35 years’ experience of working with people as a coach, trainer and HR consultant. In that time, she has developed a variety of programmes to meet the needs of businesses, as both an employee and as a freelance consultant. She has helped businesses in a wide variety of sectors to develop more effective ways of working and in building stronger teams; sharing not only her personal experience but also the experiences of the great businesses she works with.

Her specialism is to work with micro-businesses, but her suggested techniques can be just as effective for managers in larger organisations. Her passion is to encourage all business owners and managers to see frequent performance review (or supervision, 1-2-1), alongside team communication, as vital for maintaining a motivated and loyal workforce.

Karen is based in the middle of the Midlands and has run an HR support service for over 19 years. In addition to ensuring that her clients meet legal requirements, she works with owners and managers to consider the impact of their personal style and to adopt procedures and techniques that look to maximise the potential of all of their team.

Her company is greenshoot HR.