The Engaging Presenter Part III

How to handle questions and interjections
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47 pages
Language:
 English
This guide is the result of 100s of intensive training workshops, for thousands of people from many nations. The methods are universal, and suitable for meetings, presentations and formal speeches.
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About the author

Michael is a leading authority on training in media and presentation skills. His methods work for people of all cultures – the result of hundreds of intensive training workshops with thousands of people.

He has special expertise in how to handle difficult issues and difficult audiences,...

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This guide is the result of hundreds intensive training workshops, for thousands of people from many nations. The methods are universal, and suitable for meetings, presentations and formal speeches.

It includes: how to interact with an audience so that you gain full personal respect - even when they don't like your message. The core method. How to make the method powerful. How to handle negative emotions, such as concern, annoyance, scepticism and anger. What to do when you don't know the answer. How to handle experts in the audience. How to facilitate and encourage discussion.

  1. Foreword
  2. The method
    1. The core of the method
    2. Adopt the attitude
    3. Involve your body in the reply
    4. Involve your tone
    5. Add warmth, interest and energy
  3. Making the method powerful
    1. Accept feelings, argue facts
    2. When the interjection doesn’t need verbal attention
    3. Mirror negative emotions with intensity
    4. Open up the hidden agenda
    5. How to handle audience anger when you deserve it
    6. How to answer closed, ‘yes’ or ‘no’ questions
    7. How to handle a persistent interjector
    8. Facilitation and how to encourage discussion
    9. What to do when there’s an expert in the audience
    10. When you don’t know the answer
    11. When the farewelled one bites back
    12. Dealing with a drunk interjector
    13. Handling a heckler
  4. Bibliography
  5. Endnotes
Can provide additional knowledge especially on how to manage negativity.
July 28, 2013 at 3:17 AM
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