The adventures of an IT leader

Building the IT service portfolio from the ground up
by Tamer Marzouk
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53 pages
Language:
 English
Whether or not you have a technical background, this guide and handbook will offer you many situational challenges, resolutions and lessons for both seasoned and aspiring leaders.
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Description
Content

  • Acknowledgements
  • About the author
  • Introduction
  1. Part I: IT Service Portfolio Management 
  2. What does it mean to be “The Founder” of the IT Service Portfolio in a start-up?
  3. The 101 of IT Service Portfolio Management 
  4. 6 Building blocks of IT service in a start-up 
  5. 5 Stages of Building IT Service Capabilities in a Start-up 
  6. 10 Decisions you have to take while building IT service capabilities in a start-up
  7. Part II: The challenges facing the leader 
  8. 10 challenges facing IT leaders in a start-up 
  9. The #1 Lesson of Hiring: Hiring through your network 
  10. The #2 Lesson of Hiring: Attitude Comes First 
  11. The #3 Lesson of Hiring: The Overqualified 
  12. The #1 responsibility of a team leader 
  13. 5 Lessons Learned While Managing a Team of Different Age Groups?
  14. 8 Effective Conflict Resolution Strategies
  15. #1 Lesson of leading the team 
  16. Part III: The Qualities of a Successful IT Leader
  17. 10 Qualities of Successful IT leaders
  18. The Leader as a Facilitator 
  19. 6 Leadership styles: coaching
  20. Are you an Inquisitive leader?
  21. Why vision is not sufficient for a leader to survive
  22. What it means for a leader to be humble
  23. What happens when leaders leave?
  • Conclusion 

Building an IT Service Portfolio in a medium to large organization is by far the ultimate leadership experience every IT professional should aspire to, especially in start-ups. Start-ups by all means constitute a very rich and highly dynamic context for learning and development.
In this book, the author reflects on 9 months of practical leadership experience across three leadership dimensions: The Context, The Challenge and the Qualities. The key takeaway is that the human aspect of leadership outweighs the technical one.
Whether you have a technical background or not, this book is for you. It is a guide and a handbook with many situational challenges, resolutions and lessons for both seasoned and aspiring leaders and entrepreneurs.  

About the author

Tamer Marzouk is the Founder/CEO of Skyline Training and Consulting Services, a start-up company he founded after earning over 20 years of professional experience in management consulting and personal and professional development.
Tamer holds a master’s degree in computer science and a master’s degree in business administration from the American University of Cairo. He’s affiliated with multiple professional associations: ISACA and IIBA, and DRI. Tamer is actively engaged with these associations on various levels and capacities.
Tamer has multiple e-books published on Amazon and almost 100 articles published on LinkedIn, IT World Canada, IT Business Canada and other online platforms. As a researcher, Tamer has written several research papers, analytical reports and case studies.
Tamer is contiguously looking to network and connect with other like-minded professionals. In the next few years, Tamer plans to develop his leadership skills through learning, analyzing, and applying his expertise and knowledge to help find creative solutions to problems such as unemployment.