Even in calm, well-meaning teams, workplace communication can go off track. Misunderstandings can creep in quietly - shaped by assumptions, missed context, or a lack of clarity. Over time, these little misalignments can snowball and start to impact trust, cohesion and progress.
But a few simple techniques can help steer things back on track. In her book Mastering High-Stakes Communication at Work, career coach Corinna Hagen shares four practical ways to encourage clearer conversations and cut down on everyday miscommunication.
1. Build trust
Consistent, honest communication creates a stable foundation for your personal and work relationships. When people know what to expect from you, it becomes easier to work through sensitive topics or give feedback without tension in the air.
2. Create a safe space for open dialogue
People are more likely to share ideas or concerns when they feel safe and comfortable to do so. As a leader or colleague, set the tone by welcoming questions, acknowledging different viewpoints, and responding without judgment.
3. Listen actively
Instead of planning your response while the other person talks, focus on what they’re saying. Repeat back what you’ve understood to confirm meaning. It’s a small habit - a surprisingly rare one - that can prevent a lot of confusion.
4. Use “I” statements
When addressing a concern, focus on your perspective rather than making assumptions about others. You don’t want it to come across as an attack. Saying, “I’ve noticed we’re missing some deadlines - can we talk about what’s going on?” invites a conversation, leaving room for others to respond instead of having to defend themselves.
At its core, good communication is just about mutual understanding. These techniques can help build that understanding, even in those challenging moments. When in doubt, pause, ask and stay curious.
For more practical guidance on clear, confident communication, click here to explore Corinna Hagen’s book Mastering High-Stakes Communication at Work.
