Six Sigma has become perhaps the defining management initiative of the past 10 years, and many books and papers describe the basic approach and the associated tools. This book picks up where they end with a clear view of the most effective way to implement both individual projects, and an overall Six Sigma initiative.
This text focuses on the softer aspects, which have been shown by extensive research to be the most likely causes of failure at both initiative and project level, to develop an approach to profiting from a sustainable Six Sigma implementation.
Graeme Knowles is an experienced improvement teacher, practitioner and consultant as well as a Six Sigma Master Black Belt. Contact details: firstname.lastname@example.org.