Categories Pricing Corporate
Free Textbook

Managing for Quality in Higher Education

A Systems Perspective

Language:  English
The world of higher education is undergoing profound and rapid changes. This book explains why quality is the ideal approach to respond to these changes.
Download free PDF textbooks or read online. Less than 15% adverts
Business subscription free for the first 30 days, then $5.99/mo

The world of higher education is undergoing profound and rapid changes. These changes are forcing our educational systems to respond to ensure that the quality of life in these communities is maintained. This book explains why quality is an imperative in higher education, how the quality phenomena have evolved and expanded, and who the pioneers were and what they invented. It includes a framework for educators to consider in their own teaching and curricula planning. It documents tools and “How to …” for design and management of improved quality for higher education. It also shares knowledge of the roadblocks that can be expected and the needs that remain for the Quality Sciences.

About the authors

Robert M. (Bob) Krone is Provost of Kepler Space Institute. He is a policy scientist, educator, research supervisor, author, and consultant in Space, Business, Management and Quality Sciences. He is an Emeritus Professor of the University of Southern California in Los Angeles, U.S.A. (1975-1993). He is a Fellow Member of the American Society for Quality (ASQ). Bob’s first career was as a Jet Fighter Pilot, Commander, Personnel Director and International Staff Officer in the United States Air Force. 

Dr. Ben A. Maguad is tenured Professor of Management and Program Coordinator of Management, Marketing & Information Systems at Andrews University in Berrien Springs, Michigan. He received his Ph.D. from the University of South Australia. He is a Senior Member of the American Society for Quality (ASQ) and is Certified Quality Improvement Associate and Certified Manager of Quality and Performance Excellence. He currently chairs the Quality Management Track of the American Society of Business and Behavioral Sciences. His area of research and publication is in the application of total quality principles to higher education. He has published a number of quality-related articles in a number of journals and presented papers in many conferences. He has taught in a number of countries like the Philippines, Thailand, Hong Kong, Trinidad & Tobago, Taiwan, Singapore, and the United States of America.

  • Part I: Introduction and historical context
  • Why quality for higher education? 
  • The origins of the quality movement 
  • Part II: Quality concepts in higher education 
  • A quality framework for higher education 
  • The customers of higher education 
  • The system of higher education 
  • Quality, ethics, and moral leadeship 
  • Part III: Design and implementation 
  • Qualiy system design and implementation 
  • Lean tools for higher education 
  • Capturing global brainpower 
  • Part IV: Future quality needs in higher education 
  • Leadership, policy, and law 
  • Productivity 
  • Breakthrough thinking for humanity 
  • Postscript 
  • Endnotes 
  • Index 
About the Authors

Robert M. Krone, Ph.D.

Ben A. Maguad, Ph.D.