Managing Business Stakeholders

• About the author
• Introduction

1. Stakeholders
   1. Introduction
   2. Who and what are stakeholders?
   3. Inwards investors and ‘local’ stakeholders
   4. Interdependence of suppliers and customers
   5. Summary
   6. Self-assessment exercise
2. Creating shareholder value
   1. Introduction
   2. Different business sectors
   3. Dissatisfied stakehoders
   4. Summary
   5. Self-assessment exercise
3. Business and society
   1. Introduction
   2. Social responsibility of business
   3. Social consciousness among business people
   4. Factors affecting business
   5. How business influences society
   6. Summary
   7. Self-assessment exercise
4. Social responsibility of business
   1. Worldwide trends in business
   2. The ‘Inclusive Company’
   3. Corporate social responsibility
   4. A policy of urban regeneration
   5. The ‘Social Economy’
   6. Ethical investment
   7. Summary
   8. Self-assessment exercise
5. Customers and workforce
   1. Introduction
   2. Looking after the customers
   3. The workforce
   4. Summary
   5. Self-assessment exercise

• References
• Table of figures

Learn about the significance of investor and customer satisfaction in business growth. Recognize how business practices and policies can influence society. Explore approaches to balance stakeholder interests and responsibilities in decision-making. Discover the role of employees in organizational success and stakeholder relations.