Listen as Ros discusses the crucial leadership skill of giving and receiving feedback. Feedback is how we know that we’re doing a great job or that things need to change. It’s an essential barometer for the business but is something we often overlook or do badly. In this episode Ros goes through some common mistakes to avoid, how to customise feedback to reduce resistance when giving feedback and how to encourage others to give genuine feedback. She invites you to consider feedback as a valuable gift.