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Audio Learning

How to Handle Difficult Conversations

What to plan and what to say to deal with them effectively

19m 21s
Language:  English
Do you avoid managing difficult conversations? This Expert Talk will provide you with the techniques, strategies and mindset to handle them effectively.
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Difficult conversations can be uncomfortable, emotionally charged, and stressful. This Expert Talk explores the dynamics of difficult conversations, why they can be challenging, and how to prepare for them. We'll delve into various techniques for managing difficult conversations, such as active listening, empathy, and validation.The talk will provide strategies for navigating sensitive topics, defusing tension and conflict, and dealing with challenging personalities, including aggressive or passive-aggressive communicators. You'll learn how to manage strong emotions, such as anger and frustration, and overcome common obstacles that arise in difficult conversations. By the end of the talk, you'll have a practical toolbox of strategies to confidently manage any challenging conversation.

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MTD Training