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How to Become a Culturally-Aware Project Manager

The Essential Toolkit to Survive and Thrive

Language:  English
This book explains the basics needed to elevate your cultural agility and thrive in global project teams.
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This is a book about the essential requirements for building a humane and efficient collaboration with international team members. You do not need to be an intercultural expert. It is written for project and program managers who work in technical, international and remote environments to deliver a project. Early-stage project managers will get some frameworks and guidance. Seasoned project managers will reflect on their current practices and find some paths to improvement to avoid misunderstandings and delays in projects.

About the Author

Yasmina Khelifi is a project manager with more than 20 years of experience in international projects. She has three project certifications from the Project Management Institute (PMI). Over her career, she learned that technical knowledge is not enough to deliver a project – you have to learn to collaborate with people across borders. She is also a passionate volunteer at PMI: she shares her knowledge in blogs, articles and webinars. She writes in Harvard Business Review Ascend. For PMWorld Journal, she interviews practitioners and experts in project management.

  • About the author
  • Introduction
  1. Self-assessment
  2. Do your homework
    1. Basic facts
    2. Maps
    3. Gestures and business etiquette
    4. How to do your homework better
    5. Chapter summary
  3. Elevate your intercultural agility
    1. The Intercultural Model by Geert Hofstede
    2. Acculturate yourself
    3. Increase your global dexterity
    4. Embrace diversity respectfully
    5. Case study: find the right cultural mentors
    6. Chapter summary
  4. Get familiar with languages, names and units
    1. Local languages
    2. Corporate language
    3. Names
    4. Be precise with numbers, units and time
    5. Case study: Arabic or Indian numbers?
    6. Chapter summary
  5. Understand technological and temporal constraints
    1. Technological constraints
    2. Temporal constraints
    3. Anticipate some solutions
    4. Chapter summary
  6. Understand linguistic and cultural constraints
    1. Linguistic constraints
    2. Cultural constraints
    3. Anticipate some solutions
    4. Chapter summary
  7. Understand environmental constraints, history and boundaries
    1. Environmental constraints
    2. History
    3. Understanding boundaries
    4. Case study: unknown constraints with big impacts
    5. Chapter summary
  8. Use Business English
    1. Globish
    2. Is it OK if we talk English?
    3. Different levels of English in meetings
    4. Different levels of English in emails
    5. Case study: conference calls
    6. Chapter summary
  9. Be sensitive to time perceptions
    1. Impacts and a general solution
    2. Showing up late or not showing up at all in meetings
    3. No respect for the duration of the meeting
    4. “This is urgent”
    5. Chapter summary
  10. Communicate better
    1. Improve your self-awareness
    2. Develop empathy
    3. Customize your oral communication
    4. Customize your written communication
    5. Juggle communication means
    6. Chapter summary
  • Table of Figures
  • Endnotes

Enhance individual capabilities for improved leadership Exercise empathy to connect with team members’ situations. Customize communication methods to suit team dynamics.

About the Author

Yasmina Khelifi