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Audio Learning

Happy Employees Lead to Happy Customers

An Abeceder Quotation Conversation

28m 10s
Language:  English
Michael Millward and Rex Bacarra, Academic Head at Southville-RAK UAE, in a quotation conversation about a quotation that has been attributed to many different businesspeople.
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In this Abeceder Quotation Conversation Michael Millward and Professor Rex Bacarra the Academic Head of Southville RAK UAE, and a faculty member at several universities use a quotation from Vaughn Aust, EVP of Integrated Solutions, MarketStar, “Happy employees lead to happy customers, which leads to more profits.” to explore what makes employees happy at work and if there really can be a link between their happiness and the happiness of customers.

About the Author

Michael Millward is the creator and host of Abeceder Quotation Conversations.During a human resources career which started in 1981 in the UK Michael has held leadership roles in, start-ups, small, medium sized businesses, and large blue chip multinationals organisations, in joint venture, e-commerce, government, hi-tech, manufacturing, mining, major construction projects retail distribution, travel, hospitality, financial and service sectors, across the world.In 2004 Michael returned to the UK and established Abeceder a provider of employment related, information, products, services, and expertise.The Abeceder family now includes: • Abeceder H2R a comprehensive HR software and HR support service that covers every aspect of every stage of the employer, employee relationship from hiring to retiring.• – an independent, multi brand, multi format learning resources and training courses web shop• – an employees’ guide to employmentMichael holds a MSc in Human Resource Management from the University of Wales and is a Chartered Fellow of the UK Chartered Institute of Personnel and Development (CIPD). For many years Michael was a volunteer branch chair and member of the Institutes National Council.

About the Author

Michael Millward