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Getting Email Right

Dealing Effectively with a Dangerous Routine

Language:  English
One ill-judged email can cause annoyance or disaster. This book examines the special nature of email to show how to avoid its pitfalls and maximise its effectiveness.
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One ill-judged email can cause annoyance or disaster. This book examines the special nature of email to show how to avoid its pitfalls, ensure immediate understanding, keep it time efficient and maximise its effectiveness

About the Author

PATRICK FORSYTH runs Touchstone Training & Consultancy, an independent firm based in the U.K. specialising in marketing consultancy, research and training on marketing issues, sales and communication and management skills.

He is a consultant of many years’ experience and was a Board Director of a major consulting organisation before starting his own firm in 1990. Previously he began his career in publishing, holding sales, sales management and marketing positions, subsequently working for a management institute before moving into consultancy.

His work has spanned many industries, and also many countries, in part in alliances with others (for example as an “Associate consultant” with various professional bodies). He has worked in most countries in continental Europe (including Eastern Europe) and has also worked regularly in South East Asia, which he has got to know well. In training he conducts tailored in-company courses and individual tutorials. He also conducts “public” seminars and has presented regularly for a variety of organisers including: The Chartered Management Institute, The Chartered Institute of Marketing, The London Chamber of Commerce, The City University Business School and more specialised bodies (such as the Institute of Chartered Accountants, the Publishing Industry Training Centre and the British Council). He has worked for similar bodies overseas, for example the management institutes in Malaysia and Singapore.

He is the author of many successful business books. These include: Marketing: a guide to the fundamentals (The Economist), How to write Reports and Proposals, How to Motivate People and Successful Time Management (Kogan Page), and on careers, for example: Detox your career (Cyan). He has titles translated into more than twenty five different languages. He also has a long list of articles to his credit (written for a variety of journals such as Better Business and Professional Marketing), training materials and, more recently, for several web sites; he has written and produced corporate publications. One review of his writing states: Patrick has a lucid and elegant style which allows him to present information in a way that is organised, focused and easy to apply. (“Professional Marketing” magazine). 

His work also includes a plethora of other involvements. He has acted as: a series editor for an international business publisher, training advisor for the Meetings Industry Association, advisor and presenter on two BBC television programmes on marketing and management matters, a member of on the editorial board of a management journal, a communications advisor for the Civil Service in Malaysia, a mentor in the TEC small business advisory service and reviewed books for The Good Book Guide and Amazon. His writing stretches beyond business and he has had three books of light-hearted travel writing published (First class at last!, Beguiling Burma and Smile because it happened - the later about Thailand) along with two novels (Long Overdue and Loose Ends).

  • The author
  1. Introduction: why emailing needs care to ensure it is effective
  2. The ubiquitous email
    1. The nature (and hazards) of email
    2. Your inbox
    3. Email versus snail mail
    4. Possible disadvantages
  3. Sound practice
    1. Getting organised
    2. Check your level of organisation
    3. Think beforehand
  4. Getting to grips with the detail
    1. Checklist: maximising clarity
    2. Attachments
    3. Hyperlinks
    4. Your profile
    5. Time wasting emails
    6. Top tips
  5. Writing right
    1. The use of language
    2. Making language work for you
    3. Mistakes to avoid
    4. Following the rules
    5. Personal style
    6. Jargon and acronyms
    7. Care with numbers
    8. Ask yourself
  6. Promotional emails
    1. A persuasive technique
    2. Ten top tips
    3. Making it acceptable
  7. Afterword: always remember…
About the Author

Patrick Forsyth