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From Face-to-Face to Virtual Communication

Shaping Conversations, Building Relationships

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Language:  English
From Face-to-Face to Virtual Communication helps you transition your communication skills from the in-person to the virtual environment and offers tips for an enriched online experience.
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From Face-to-Face to Virtual Communication introduces the Me/We/Together model, easily applicable to in-person and virtual communication.

Anchored in the author’s many years of experience as educator, coach, and leader, this eBook helps you transition your communication skills from the face-to-face to the virtual environment and offers tips for an enriched online experience.

From Face-to-Face to Virtual Communication invites readers to shape new conversations through active listening, increased self-awareness, managing emotionally charged conversations, using feedforward instead of feedback and mastering stakeholder management.

About the author

Daniela is an international leadership coach with certifications and accreditations from recognised worldwide organisations such as Marshall Goldsmith Stakeholder Centered Coaching, Co-Active Training Institute, Birkman International and the UK Chartered Institute for Personnel and Development.


  1. About the Author
  2. Introduction
  3. Notes on the Dynamics of Human Interaction. Identity and Role
    1. Identity and Social Interaction
    2. Organisational Culture. Motivation at Work
    3. Verbal and Non-verbal Communication. Cultural Differences
  4. Me/ We/ Together: A Communication Map
    1. Me/ We/ Together Communication: Self-Assessment
  5. Communicating About Me
    1. Self-Awareness and Assertiveness
    2. Emotions and Their Impact on Communication
    3. Learning to Cope with Emotions
    4. Integrity at Work
  6. Communicating in the Team
    1. Listening and Acknowledgment
    2. “Not Listening” is a Bad Habit
    3. Acknowledgment
    4. Influence and Persuasion
    5. Finding Common Ground
    6. Withholding Judgment
    7. Non-Verbal Communication
    8. Giving and Receiving Recognition
  7. Communicating in the Organisation
    1. Building Trust with Stakeholders
    2. Sharing
  8. Shaping Conversations Online
    1. The Me/ We/ Together Map when Communicating Online
    2. Twelve Tips for a Positive Video Conference Experience
  9. How to Use the “Me/ We/ Together” Communication Map
  10. Table of Figures
  11. Bibliography

An excellent book about communication; easy to read. The three main things that I took away from it are: designing the alliance, listening and feeding forward. It made me realise the importance of feeding forward (what to improve in the future as opposed to feeding back), looking into the future as opposed to into the past. The knowledge gained from reading this has already helped me improve communication with my team and thus be seen as a more valuable resource.
Easy to read, relevant examples, very helpful insight.
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About the Author
Daniela

Daniela Rohan

Daniela is an international leadership coach with certifications and accreditations from recognised worldwide organisations such as Marshall Goldsmith Stakeholder Centered Coaching, Co-Active Training Institute, Birkman International and the UK Chartered Institute for Personnel and Development.

Coaching is a natural extension and blend of Daniela’s familiarity in practical business know-how with her educational background, understanding of relationships and motivation for on-going positive development. Clients commend Daniela’s coaching as “patient guiding…back to essentials” restoring an “objective reading of reality.” She is known for her “tact, sensitivity…and firmness” in aiding leaders to better leverage their skills so that even after coaching they could continue the development work. 

Living and working throughout Europe, and coaching worldwide, Daniela understands the complexities of global business and cross-cultural interactions. A prominent senior executive herself, Daniela has experienced and successfully navigated the challenges business leaders face. 

Prior to her coaching and career in human resources, Daniela was a high school science teacher and an award-winning television broadcast journalist. She earned a Bachelor in Physics and additionally holds a Bachelor’s degree in Psychology and a Master’s degree in Cognitive-Behavioural Therapies; she is a UK Qualified Teacher.

Daniela brings a unique mix of professional knowledge and life experience to her valuable coaching. Simplicity and dependability are foundational in her coaching, leading to empowered decision-making and increased effectiveness. Daniela aids her clients identify and use their own talents, skills and experience for the solutions they need to succeed. Her ability to seamlessly develop rapport and trust enables Daniela to guide her clients promptly towards meaningful and measurable results. Daniela is a teacher and coach, curious about science and the world, passionate about people and their life stories, and, allegedly, a wise and caring advisor. She lives in Birmingham, UK.

Daniela is the author of:

 "Navigating Conversations in the Workplace"- a summary lecture of Daniela's approach to coaching, evenly anchored in self-awareness and behavioural change

"M&A Due Diligence for Human Resources" - a simple and useful audit tool for HR professionals in generals, and mostly for business projects related to mergers & acquisitions 

"Strategic Workforce Management Made Easy" - a practitioner's guide to using personnel and job data analysis for making informed and targeted people-related business decisions.