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Audio Learning

Working With Difficult People

54m 36s
Language:  English
Biana Kovic talks to workplace expert Dr. Amy Cooper Hakim, on how to deal with difficult people at work. She argues that you need to understand what makes difficult people react in a certain way.
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Description

Working with difficult people is understanding what makes them tick. According to Dr. Amy Cooper Hakim, Ph.D., Consultant, and Speaker, The Cooper Strategic Group, Inc., the key is to understand who they are and what makes them react in a certain way. Taking emotions out and deciding what one can do about the situation can help better managing difficult people.

About the author

Biana Kovic, MS, BA is the Executive Director, NY of the Artistic Dreams International Inc., the Executive Director of the National Association of Women Artists, NLP coach, and the producer/host of the Leadership with Biana Kovic Show. Biana holds MS in Educational Psychology and Methodology from University at Albany, SUNY; BA in Music from the University of Musical Arts in Belgrade, Serbia; and a Master Certificate in NLP (Neuro-Linguistic Programming).

About the Author
Biana

Biana Kovic