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Audio Learning

Expert Talk: Conflict Styles

... and How to Move from Style to Strategy

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13m 46s
Language:  English
In this Expert Talk you will learn more about Thomas and Kilmann’s 5 different styles to manage conflicts and how to use them strategically.
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Description

In this Expert Talk you will learn more about Thomas and Kilmann’s 5 different styles to manage conflicts and how to use them strategically. 

The five conflict styles are:

Competing, Collaborating, Compromising, Avoiding, Accommodating.

You will learn more about the costs and benefits of over and underusing each style and how you can use this knowledge to apply them strategically. We also invite you to learn more about your own preference to deal with conflicts and how you can achieve different outcomes by switching your style appropriately.
About the Author
Susanne

Susanne Schuler

Susanne Schuler is an experienced business and intercultural facilitator, conflict mediator and coach. Her legal studies, business experience and her work in diversity combine effectively in her mediation and consultancy role. She speaks 5 languages fluently and has worked in more than 20 different countries. Susanne works with international organisations such as SAP, BASF, Unilever, Roche, IKEA, Unilever and institutions such as the UN and the European Bank for Reconstruction and Development as well as major UK organisations including the BBC and Lloyds Bank. Susanne has trained over 1,000 delegates from more than 30 different nationalities in negotiation techniques, mediation, conflict management, and diversity and inclusion. Susanne leads also a programme focused on resolving board conflicts which she delivers around the world. An accredited mediator in the UK and Germany, Susanne has facilitated more than 100 mediation and conflict management cases to a constructive resolution. She has written papers on effective conflict resolution and negotiation in French, German and English.

Born in Namibia, Susanne has lived, studied and worked in Germany, Spain, France, Belgium, and the Americas.