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Audio Learning

Expert Talk: Challenges in Mediation

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18m 7s
Language:  English
In this Expert Talk you will hear about the main challenges all parties, including the mediator, face when involved in a mediation of radical difference.
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Description

In this Expert Talk you will hear about the main challenges all parties, including the mediator, face when involved in a mediation of radical difference. You will learn how to overcome them and how to be more aware of your unconscious bias.


You will learn about:

  1. The importance of Culture and Legitimacy in a mediation and in every human encounter
  2. How to overcome the challenge of mental shortcuts
  3. How to apply this knowledge in intercultural mediation.

In this Expert talk you will also be able to test your cultural sensitivity. To become more sensitive to differences will help you in your role as a manager, facilitator and mediator. You will be prepared to identify the degree of intercultural sensitivity of yourself, your team members, staff or mediation parties and you can coach and challenge them accordingly.

About the Author

Susanne Schuler is a Mediator, Dealmaker and Conflict Coach. She spends most of her time helping organisations reverse conflict, build trust through discovering purpose, and, facilitating the growth of peace centred equity. Her work stretches from Mongolia to the USA and from Finland down to Rwanda. In 2018 she brought together leading figures in the world of peace-making to initiate a world first – an open peacemaker course based on the Oxford Process. Susanne is a networker – introducing special individuals possessing high value assets to each other through active public speaking, facilitating group trainings as a mediator, and, when working in support of senior women’s groups. Fearless as a consultant, Susanne has coached some of the most senior executives on Earth and faced their challenges, resistance and, sometimes, over spilling emotions. She does so with purposeful resolve, disarming charm as well as employing an intelligent use of wit and wisdom. Many, who have had the privilege of working with her, describe her as an essential critical friend, providing invaluable insights and feedback when most needed, and, as somebody who is there for the bad times, not just the good ones. Susanne has authored various articles on conflict and mediation and two books, “Conflict Management and Cultural Diversity” – an introduction to the two subjects published for the corporate market by Bookboon, Denmark. And she has contributed the initial content for Bloomsbury’s “How to Master Negotiation” as well. Susanne’s efforts have touched the lives of 1000’s so far.
Born in Namibia and based in London, Susanne has lived, studied and worked in the UK, Germany, Switzerland, Spain, France, Belgium, and the Americas.

About the Author
Susanne

Susanne Schuler

Susanne Schuler is an experienced business and intercultural facilitator, conflict mediator and coach. Her legal studies, business experience and her work in diversity combine effectively in her mediation and consultancy role. She speaks 5 languages fluently and has worked in more than 20 different countries. Susanne works with international organisations such as SAP, BASF, Unilever, Roche, IKEA, Unilever and institutions such as the UN and the European Bank for Reconstruction and Development as well as major UK organisations including the BBC and Lloyds Bank. Susanne has trained over 1,000 delegates from more than 30 different nationalities in negotiation techniques, mediation, conflict management, and diversity and inclusion. Susanne leads also a programme focused on resolving board conflicts which she delivers around the world. An accredited mediator in the UK and Germany, Susanne has facilitated more than 100 mediation and conflict management cases to a constructive resolution. She has written papers on effective conflict resolution and negotiation in French, German and English.

Born in Namibia, Susanne has lived, studied and worked in Germany, Spain, France, Belgium, and the Americas.