Ethics of Quality

by Roman Lindauer & Ladislav Žak
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138 pages
Language:
 English
This book may serve as guidance for those who are interested in new information about ethics of quality aspects which relate to every day professional business.
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Description
Content

  1. Preface
  2. The general viewpoint
  3. Why do things correctly even when no one is watching 
  4. Why quality is more demanding than ever before 
    1. Banks 
    2. EU food quality 
  5. Relationship between quality and innovation 
  6. Direct and indirect tools of quality measurement 
    1. What are standards? 
    2. How do you set standards? 
    3. Implementing quality standards 
    4. Quality measurement standards 
  7. Possibility of misuse of quality 
  8. Quality means savings 
  9. Correlation between ethics and quality 
  10. Principle of convenience and mutual support between quality and ethics
  11. Ethics in services, production and business 
  12. Ethics according to consumer and supervisor authority 
  13. Ethics, robots and quality 
  14. Understanding why ethical behavior is needed 
  15. Ethics and crime tolerance 
    1. Case study 
    2. Nash’s 12 questions   
    3. The case study method   
  16. Ethics as cultural expression 
  17. Ethics and corporate social responsibility 
  18. Necessity of ethics of quality for business life 
  19. Ethics and quality are a “joint venture”
  20. Closing 
  21. Conclusion 
  22. List of electronic resources
  23. List of resources 

The main purpose of this publication is to present the different viewpoints of the relatively unmapped area of possible business implications of ethics of quality. The authors processed the aspects of ethics in services, production and business and robotics industry.
The readers may enjoy interesting chapters re-defining the quality and quality standards, misuse of quality or measurement standards. This book may serve as guidance for those who are interested in new information about  ethics of quality aspects which relate to every day professional business.