We’ll explore empathy as a learnable leadership skill that directly impacts performance focusing on how empathy builds trust, reduces friction, and enables faster, clearer decision-making. We’ll examine how empathy deficits create “us vs. them” dynamics that undermine collaboration, and how empathetic connection strengthens (rather than softens) performance expectations. Leaders can learn to recognize behavioral indicators of empathy at work and apply practical tools to foster cohesion, accountability, and sustained results.
About the Expert
Christopher O’Shaughnessy is a passionate and versatile speaker, comedian, and author who uses a unique blend of story-telling, humour, and provocative insight to engage a wide array of people on topics associated with globalization and cross-cultural understanding. Chris is enlisted by organizations large and small ranging from international schools and educational institutions to government agencies and businesses across the globe. He has worked in, lived in, or travelled to more than 100 countries and brings first hand experience of an ever-globalizing world to his audiences.
