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Effective & Diplomatic Feedback Management, Vol. 2

The Diplomatic, Flexible and Tactical Approach

Language:  English
By using the proven techniques presented in this eBook, you will confidently develop and enhance your feedback skills dramatically.
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Giving or receiving good feedback is a leadership essential: it is a very important professional skill, a super-powerful soft skill, which requires flexibility, tact & diplomacy. By learning and then using the proven techniques presented in this eBook, you will confidently develop and enhance your feedback skills dramatically.

About the Author

Engineer, Consultant, Entrepreneur, Coach & TrainerFranklin is an inspirational leader with a passion for excellence. As well as holding senior positions in international companies and institutions, he inspires caring organizations and professionals to find and realize their full potential effectively, through the development and implementation of bespoke, high-value-adding strategies for clients in record time.

Vol. 1:

  1. Introduction
  2. The role of feedback and criticism
    1. What is feedback?
    2. Typology and source of feedback
    3. Roles of different types of feedback
  3. Impacts and reactions of people to feedback and criticism
    1. Positive impacts and reactions
    2. Negative impacts and reactions
  4. Prerequisites for Optimal Feedback Management
    1. Principles of interpersonal communication
    2. The JOHARI window (to know oneself better)
  5. How to give feedback more effectively?
    1. Characteristics of effective feedback
    2. Feedback models
    3. Key steps to deliver appreciative or constructive feedback
    4. The role of storytelling in delivering effective feedback
    5. When should you refrain from giving feedback?
  6. How to better receive and accept feedback and criticism?
    1. Receiving and accepting feedback
    2. Should we accept any kind of feedback? - When to ignore them?
    3. How to react to negative or destructive feedback?

Vol. 2:

  • Introduction
  1. Managing conflicting feedback situations: Handling difficult conversations, confrontation, and aggression
    1. Handling difficult conversations
    2. Dealing with aggression, threats and rudeness
    3. The confrontation
  2. The diplomatic, flexible and tactical approach
    1. Diplomatic, flexible, and tactical communication: Why handle feedback diplomatically?
    2. The universal law of action and reaction: Newton’s 3rd law
    3. The Non-Violent Communication
    4. Practical guide: some tips on how to handle feedback effectively and diplomatically
  • 60 ways to communicate with tact, candour, and credibility: Feedback through the diplomatic approach
  1. Conclusion: From Feedback to Feedforward
    1. References
About the Author

Franklin Kamnang Ngansop